An Education that Redefines!

Recently we added four new team members to the Lowcountry Basement Systems family. Which means we have been doing a lot of teaching, training, and question-answering. One topic that seems to be discussed fairly often is “Redefine”. What is it? How do you do it? What does that mean?

Those are great questions and rather than keep our company’s purpose a secret, this blog will reveal our grand master plan for the next few decades. 

What is Redefine?

We, Lowcountry Basement Systems, want to challenge the status quo in the construction industry. We want to “Redefine” our industry. So, we do things differently. We think about things differently. We train differently, we treat people differently, we push our limits, constantly wanting to grow and get better. We want to make such a massive and positive impact on our customers that we change how construction companies are thought of. We want to change what homeowners expect from contractors – simply put, we want to Redefine our industry!

Why Redefine?

Because we know that when we Redefine our industry, we are making an impact on the world that can change businesses, communities, and lives for the better. We are believers.

We Serve

Many reading this have likely had work done on their home by a contractor or know someone who has. And how often can we say that those experiences have been stellar? Few, we suspect, if any. In fact, when most homeowners work with contractors, they feel like they’re an inconvenience, almost an afterthought. It’s not uncommon to experience contractors who don’t show up on time (if at all), don’t leave an estimate, don’t return calls, don’t clean up after themselves, and the list could go on. And do you know the saddest part of that? As homeowners, we’ve come to believe that mediocre service (at best) is actually ok – that it’s acceptable.

We think that’s ridiculous. We believe the homeowner experience should and can be more. We envision a world where every single point of contact from the contractor not only exceeds expectations but creates new expectations for how a homeowner should be treated. We see a world where every employee who works for a contractor understands and believes at their very core that the customer is, in fact, the reason for being. 

We believe in a world where the contractor cares deeply for and builds a long-term relationship with, the customer. We see a world where the contractor does it right the first time, uses the most high-quality materials, trains their employees to deliver the best customer experience, and offers a permanent solution that they stand behind. We believe the bar for exceptional customer experience can be set so high that mediocrity in the contracting world is simply no longer accepted or tolerated.

We will… Redefine!