Annual Maintenance, Why Do It?

Our call center gives friendly reminders each year to previous customers, reminding them of the importance of annual maintenance. Commonly asked questions from homeowners are: Why is maintenance so important? What do you do to maintain the system? How much does it cost?

To answer these questions and more, I interviewed Ian Addington, our Service Team Member. 

 

Question:

How can you plan a service call?

Answer:

Planning a service call usually occurs when our team advises a customer schedule their yearly service. They call, or email the customer and await a reply on a good date for us to come out. Once a date is set up, it is put on my calendar and I give an “on-the-way” call to advise my exact time of arrival.

Question:

How much does a maintenance visit cost?

Answer:

Our maintenance visit costs generally $185. 

Question:

Does weather affect your need for service?

Answer:

Weather does affect the need for service. As forementioned, it depends greatly on your layout geographically. If you live near a low spot, marshy area, or near the coast, it might flood often in comparison to someone that lives on a hill or in a mountainous area. The soil also plays a big factor depending on the absorption rate and how fast water can travel through or on it. Not to mention the humidity levels in these areas. High elevated places might not see the high humidity readings compared to a low-level area near water. Each home is different and needs to be treated as such for the best outcome.

Question:

What types of issues are commonly found?

Answer:

Usually, we don’t find many issues that can't be fixed while we are there. Most commonly, we find rodent issues. We prefer actions to be taken to correct it as soon as it arises. 

Question:

How long does a service call take?

Answer:

Service calls can take anywhere from 45 mins to two hours depending on the scope of the installed system. Longer times can consist of anything from a cleaning service we provide to installing a new unit in place of one that was older and not performing like it once did. Generally speaking, we aren't there for more than an hour and try not to pull customers away from their busy everyday lives more than we have to.